You may have implemented the best of technologies to ensure that your business operates efficiently, but what about your key resource which is the very lifeline that makes it all possible – the people. Your employees working to their optimum best ensures that your business is functioning at its optimum best. Efficient workforce planning and management not only holds the key to enhanced employee productivity, but also holds the recipe for customer delight.
Learn how workforce optimization solutions can help you step up to the challenges of today’s dynamic business environment while gaining competitive edge through increased visibility into the customer interactions. You can rely on workforce optimization to plan, execute, measure and continuously improve customer engagement by empowering the workforce to deliver smarter and agile decisions.
Practice Lead, Workforce Optimization Solutions India & ME Region Aspect
Presentation Title- Productive Workforce
Najmuddin Jabalpurwala (Naj) is Business Leader and Evangelist for Workforce Optimization (WFO) Solutions at Aspect Software. Read More
Vice President- Applications Business
Presentation Title- Applications that drive efficiency and Profitability
Amit Bishnoi heads the Customer Experience Application practice for AGC globally. Read More
Solutions Director - Aspect Software
Presentation Title- Managing Customer Experience through Contact Centers
Nilesh Marathe is Solutions Director at Aspect Software and has over 13 years of industry experience in Unified Communications and Contact Center
Transforming the Contact Center For A New Era Of Customer Experience Management:
Enterprise customer service operations are going through a transition in response to changing demographics and new technologies for com
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