A revolution is underway in the contact center industry, being driven by three critical shifts in the marketplace – Changing demographics, New communications modes and More risks to customer service.
To address these changes, companies need an end-to-end customer experience management approach that helps them leverage existing resources alongside the latest best practices and enabling technologies.
Experience Management is the driving force for Avaya’s Contact Center vision. It crosses the boundary from the contact center to the enterprise as a whole, and focuses on enabling companies and organizations to differentiate and grow through the experiences that they deliver.
Welcome to this session on 'Transforming the Contact Centre -Customer Experience Optimization’ – For ‘A New Era of Customer Experience Management' in an exclusive panel discussion webinar with Mr. Sreedhar and Ivor Soans, Managing Editor, Network18.