IMImobile, Tree Worldwide Ally For CRM Services

Category: News   |   Posted 4th May, 2012 by Biztech2.com Staff

Suite will help understand consumer behaviour and implement targeted, real-time customer engagement strategies, based on individual situations, actions and preferences.

Only Half Of Fortune 1000 Cos Will Get a Worthwhile RoI From Social CRM In 2012

Category: News   |   Posted 3rd May, 2012 by Biztech2.com Staff

Among the companies who will not see a worthwhile return, only 20% will even have the data to evaluate where their social strategy is falling short, says Gartner.

CRM A Top Priority For CIOs And CEOs: Gartner

Category: News   |   Posted 24th April, 2012 by Biztech2.com Staff

The focus on the customer is increasingly important for business leaders, despite times of continued economic uncertainty and government austerity.

Transitioning From CRM To CEM: A Road Map

Category: White papers   |   Posted 3rd April, 2012 by Biztech2.com Staff

CEM focuses on positively engaging customers across interactions and use feedback to proactively delight the customer.

Cos Integrating Communities Into Customer Support Can Realise Up To 50% Cost Reductions

Category: News   |   Posted 21st February, 2012 by Biztech2.com Staff

Gartner analysts explore the Future CRM.

Sage India Moves To New Headquarters In Gurgaon

Category: News   |   Posted 17th January, 2012 by Biztech2.com Staff

Software company looking to strengthen Indian market presence with move

CRM App Mkt To Reach $18.2 Bn In 2011

Category: News   |   Posted 27th December, 2011 by Biztech2.com Staff

Market up 11 percent from 2010, according to IDC.

Microsoft, Nissan Ally For Dealer Management System

Category: News   |   Posted 12th December, 2011 by Biztech2.com Staff

Solution based on Microsoft Dynamics CRM to support Nissan's relationships with its customers and partners.

Microsoft Unveils CRM R7 2011 In India

Category: News   |   Posted 7th December, 2011 by Biztech2.com Staff

Includes social collaboration capabilities, unified Office 365 experience and new enterprise cloud features

ICICI Securities Implements Pivotal CRM For Sales And Lead Management Requirements

Category: News   |   Posted 29th November, 2011 by Biztech2.com Staff

ICICI Securities has implemented Pivotal CRM solution for management of its Sales and Lead Management requirements

The CIO's Social CRM Dilemma: Nobody Needs You

Category: Blogs   |   Posted 10th November, 2011 by Michael Maoz

It's amazing that CIOs have been as tolerant of Social CRM projects as they have.

Bharti Airtel Implements Customer Experience Mgmt Platform

Category: News   |   Posted 9th November, 2011 by Biztech2.com Staff

Chooses Nokia Siemens Networks for pan-India deployment of the CEM platform

Customer Care: Wrap Tech With Human Touch

Category: Blogs   |   Posted 25th October, 2011 by Radhakrishna Pillai

Rather than considering it a mere one-time business transaction, customer care should be the prime focus of an organisation.

Social CRM: Changing The CRM We Know Today

Category: Interviews   |   Posted 23rd September, 2011 by Revathi Raghavan

Doug Erickson, Vice President - Asia Pacific, SugarCRM elaborates on the concept of Social and Mobile CRM

Mahindra Satyam, iPipeline To Position CRM Solutions To BFS Clients

Category: News   |   Posted 12th September, 2011 by Biztech2.com Staff

Mahindra Satyam will position "CRM for Financial Services" to the Banking and Financial Services clients in the APAC, India and Middle East markets.