Sharekhan Keeps Customers Updated With Aspect Platform

Category: Case Studies   |   Posted 4th May, 2010 by Esha Birnur

In its pursuit to excel at customer service, Sharekhan selected Aspect EnsemblePro.

Unified Communications Will Rule The Enterprise

Category: Interviews   |   Posted 5th September, 2009 by Suhasini Seelin

James D Foy, President & CEO, Aspect Software talks about the evolution of technology in the contact centre industry and unified communications.

BPO Mkt Share Of Indian-Centric Vendors To Almost Double By 2010

Category: News   |   Posted 21st April, 2009 by Biztech2 Staff

Indian BPOs account for 5 percent of market revenue generated among the top 150 providers in 2008, according to Gartner.

Altitude And Consilium Tie Up For CIM Solutions

Category: News   |   Posted 8th April, 2008 by Biztech2 Staff

Both the companies have signed an agreement to enter into a strategic alliance in the area of customer interaction management solutions.

IP-based Contact Centres Can Handle Multi-Channel Support

Category: Interviews   |   Posted 3rd November, 2007 by Chirasrota Jena

Karina Majid, GM, Customer Interactive Solutions, Datacraft Asia speaks about the importance of IP based technology for contact centres.

HP Intros Service Desk Solutions

Category: News   |   Posted 2nd May, 2007 by Biztech2 Staff

HP has announced HP Service Desk, an outsourced, single point of contact end-user help desk delivered through its services

Avaya Partners Microsoft Dynamics

Category: News   |   Posted 26th March, 2007 by Shabana

American Airlines Relocates Call Centre Operations To India

Category: News   |   Posted 9th March, 2007 by Biztech2 Staff