Transitioning From CRM To CEM: A Road Map

Category: CRM   |   Posted 3rd April, 2012 by Biztech2.com Staff

CEM focuses on positively engaging customers across interactions and use feedback to proactively delight the customer.

The Connected World

Category: Innovation & Leadership   |   Posted 28th March, 2012 by Biztech2.com Staff

This whitepaper details a unique survey commissioned by Tata Communications to identify the opportunities, challenges and hurdles faced by those companies operating in emerging markets – and to...

Is The Cloud Killing Your eCommerce?

Category: Retail   |   Posted 5th March, 2012 by Biztech2.com Staff

The whitepaper exposes risks that online retailers face by ceding control of applications to Cloud Service Providers. It also offers solutions to help mitigate them.

Web And Mobile Site Performance Primer For Business Managers

Category: Enterprise Solutions   |   Posted 27th February, 2012 by Biztech2.com Staff

Five essential best practices to improve customer experience and increase market share.

HTML5: A Potent Force To 'Mobile Enable' Your Organisation

Category: Mobility   |   Posted 14th February, 2012 by Biztech2.com Staff

With exponential growth in mobile usage, Gartner and a few other research organisations have predicted that HTML5 will certainly emerge as a powerful tool for driving mobility in the coming days.

What Do You Need To Move To The Cloud

Category: Cloud Computing   |   Posted 9th February, 2012 by Biztech2.com Staff

Enterprises are looking to cloud computing to streamline their IT processes. But how many are actually ready to make the switch from the desktop to the cloud?

Flying In The Cloud: Setting IT On Auto-Pilot

Category: Cloud Computing   |   Posted 2nd February, 2012 by Biztech2.com Staff

How the Private Cloud is taking business to new heights.

DMS - Document Management Services

Category: Services   |   Posted 20th January, 2012 by Biztech2.com Staff

Overcoming challenges in Corporate Banking

Prepare Today For Tomorrow's IPv6 World

Category: Web   |   Posted 17th January, 2012 by Biztech2.com Staff

This paper looks at IPv6 drivers, the business benefits of IPv6, the need for a well-managed transition, and guidelines for achieving both short- and long-term goals.

Advertising Firm Gains Efficiency, Increases Productivity Using Office 2010

Category: Enterprise Solutions   |   Posted 16th January, 2012 by Biztech2.com Staff

By deploying Microsoft Office 2010, Draft FCB Ulka Group has significantly improved productivity and fostered innovative ways of working together.

Virtualisation V/S Private Cloud

Category: Cloud Computing   |   Posted 16th January, 2012 by Biztech2.com Staff

A quick checklist to see how you can take the next step to managing and controlling IT across the IT ecosystem to the private cloud.

The Economics Of The Cloud: 'Cloud 9' For The CFO?

Category: Cloud Computing   |   Posted 16th January, 2012 by Biztech2.com Staff

Given the CFO's belief that cloud computing can offer substantial savings, process flexibility and competitive advantage, they would be keen to explore its implementation provided issues related to...

Cyberthreat Forecast For 2012

Category: Security   |   Posted 6th January, 2012 by Biztech2.com Staff

Kaspersky Lab analyses the year gone by and predicts likely events and trends next year in the field of cybercriminal activities.

Virtualisation Priorities For 2012

Category: Virtualisation   |   Posted 4th January, 2012 by Biztech2.com Staff

Quest Software surveyed 200 IT professionals to gain insight into virtualisation deployments across their organisation, as well as to determine their top virtualisation priorities for 2012.

IT Security Year In Review: 2011

Category: Security   |   Posted 30th December, 2011 by Biztech2.com Staff

James Lyne, Director of Technology Strategy, Sophos, outlines the top trends of 2011 and predictions for key developments in 2012